Payment:

  • The payment terms are net 10 days. All orders without approved credit are C.O.D. We accept cash or a certified cheque, and by Visa or MasterCard. A 1.5% discount (before taxes) will be given on all orders $500.00 or more (no discount when paying by credit card). 1.5% C.O.D if paid same day, and net 10 days.
  • All new accounts must pay C.O.D. for a period of 3 months (until credit application is approved).
  • If a cheque is returned N.S.F. a $50.00 administration charge will be applied. The N.S.F. cheque must be replaced by a money order, bank draft, certified cheque or cash (if a discount was taken it must be paid in full) within 4 calendar days.
  • No deliveries will be made until the account is current.
  • Upon 2nd N.S.F. cheque only C.O.D. with cash, certified cheques and credit card in advance.
  • Administration charge of 1.5% per month interest (18% per year) will be added to your account on all unpaid amounts over 30 days.

Placing an order:

  • All orders must be faxed, emailed or by telephone. The office hours are 8:00 – 17:00 from Monday – Friday.

Delivery:

  • Minimum orders must be 500$ (per location of delivery) or more for a free delivery (B.O. or back orders will not apply).
  • A delivery charge will be added to your invoice on all orders below the minimum requirement of $500.00.
  • Customers that are not within our regular delivery schedule will be delivered to by common carrier and some additional charges will apply. We will notify you of what the amount is before making the delivery.

Back Orders and Credits:

  • If and when you are backed ordered on any product (B/O) please order it on your next order. All errors in product or invoicing should be reported to the driver. You must contact our office within 24 hours after a delivery is made. No claims will be accepted after the 24 hours.
  • All unauthorized returns will be charged with a 15% re-stocking fee, covering cost for freight, administration and warehousing. Please ask for authorization before returning any product to us.

Pricing:

  • All pricing may change without written notice.

Solutions Pour Animaux Inc. 201-A rue Brossard,
Delson, Québec J5B 1W9

Téléphone : 450 845 3760
sans frais: 877 505 0524
Fax: 450 845 3762
sans frais: 1 866 307 6161